FAQs

When should I expect my order to be shipped?

While I will do my best to process orders much faster than the ship by date, the 3-4 week ship by date is the longest your order will take to ship. If you need an item quicker, please contact me prior to purchasing an item to see if a faster turn around can be arranged.

Can Orders be combined? 

I will combine orders if I am able to.  Sometimes they are missed based on how orders are fulfilled, but I will do my best to combine them in order to provide a more seamless experience.  If you know you will be ordering multiple times, please put a note in the order to help with the process!

How long after shipping should I expect my order to arrive?

While orders usually arrive quicker, US mail can take 1-2 weeks to arrive. International mail and customs may take up to 2 months. If an item has not arrived after this amount of time from the ship date, please contact me.

Can Items be resized?

Within reason, most items can be resized. Please contact me prior to purchase to inquire about the availability of resizing. I do not accept resizing or customization at all times. Please contact me for availability.

I ordered during a sale and forgot to use the code. Can the code be applied after the fact?

No. Codes cannot be retroactively applied.

I forgot to change my mailing address can you mail it to a new address instead?

Unfortunately, we are unable to mail to any mailing address other than the address on the order. Please make sure to check and ensure this address is correct before ordering. If you purchase to an address that is not the correct one, please contact me as soon as possible to rectify this.

Custom and personalized orders

I do not combine orders during sale weekends. Please contact me as soon as possible in order to see the availability of combining orders. Make sure you send me a separate message (not in order notes) with the order number of both orders.

I have an issue with my order

If your order is anything less than a 5star order, please contact me in order to rectify the situation. Items may contain slight flaws and while I do my best to catch any imperfections, I occasionally miss some. Please send me detailed pictures of the items that are flawed in a message. I will happily correct the issue!

I've never stenciled before, how do I use them? /What inks or tools do you use?

I would LOVE to help you get started on your stenciling journey! While you can absolutely message me any questions you have, the best place to look is on my social media platforms! My facebook group (The Order of the Planner Stencils) contains live videos using a wide variety of stencils & tools. Check out Instagram and Tik Tok (@ootpstencils) for short clips & picture inspiration! My Youtube channel (@ootpstencils) will be relaunching later this year!


I use a wide variety of media depending on what type of craft I'm working on! In journals, my favorite brand of ink for beginners is Tim Holtz Distress Oxide. You can find links to my tools here: https://campsite.bio/ootpstencils